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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
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HP Recommended
HP deskjet 3050 J610
Microsoft Windows 10 (64-bit)

The printer/ scanner/copier, HP deskjet3050 J610, I used with  windows 7 was not compatible with Windows 10 until I downloaded an HP printer driver.  At first the printer and scanner worked beautifully.  I could choose either the printer or the scanner under the same icon.  Today, to my surprise, the printer icon disappeared from my desktop.  I downloaded the DJ3050-J610 driver and installed the device again.  But the printer/scanner is not the same as before.  

 

The scanner is not detected after clicking on the printer icon and opened it.   The scanner can only be found after click to open  HP All-in-One printer remote (Wondows 8, 8.1+ ) and choose the connection option ( USB001)"  A new page will open,with 5 options:  “Scan“, “Print Documents", "Print Photos",  "HP Help &Support" and "Print Setting".

 

At this point, I can click on "scan" to activate the scanning function.  The process is cumbersome.  And it does not show a window for different choices.

My questions are:  (1) how to make the scanner easily available like before, without going through all the steps?  (2)  Can I put the scanner icon on the desktop?

 

1 REPLY 1
HP Recommended

@JDrew9

 

Welcome to the HP Support Community!

 

Did you try using the HP Scan and Capture app to scan?  HP Scan and Capture is a simple application that captures photos or documents from an HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared with other applications as well.

 

Install HP Scan and Capture

Click here to download and know more about the app.

 

If you need the Full featured driver, follow the below steps: 

 

Step 1: Clean uninstallation of Pre-installed HP drivers

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

Step 2: Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Step 3: To create a Shortcut icon for scan

1. Open a File Explorer

2.  C: > Program Files (x86)

3.  Program Files (x86)  >  HP

4.  HP > HP Deskjet 3050

5. HP HP Deskjet 3050 > Bin

6. Bin  > HP Scan

7. Right-Click on the HP Scan and "Send to desktop"

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.