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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-11-2020 08:34 AM - last edited on ‎03-13-2026 09:21 AM by Moderator

HP Recommended
Product: ENVY 5030

I can not scan with the command on the display the PC is not found.

Scanning from the HP  app goes well.

 

Fault message is The Scan can by one or more of the following problems not be completed.

- connection to thet computer is interupted

- The scan is already in use

- There is no OCR application

 

What I see below the scanpicture on the display is two narrow lines. Is this meaning the scan is in use?

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-11-2020 09:11 AM

HP Recommended

Hallo,

 

After installing the full software : EN5000Ful- Webpack_44.4.2678.exe is the problem solved.

View solution in original post

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1 REPLY 1

‎06-11-2020 09:11 AM

HP Recommended

Hallo,

 

After installing the full software : EN5000Ful- Webpack_44.4.2678.exe is the problem solved.

Was this reply helpful? Yes No
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