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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: Scanning error -21345

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01-02-2023 09:09 AM
Hi there,
I'm unable to scan using wireless. When trying to scan using "System Preferences " -> "Printers & Scanners" -> Scan I get the error: "Failed to open a connection to the device (-21345)". When opening the folder scan, the printer goes offline.
Printer is perfectly connected to network and all computers on the same network.
I removed already the driver and re-installed it and shutdown the mac and the printer.
Can someone help?
Thanks
01-05-2023 01:46 PM
@Snoopy8704
Welcome to the HP support community.
Provide the HP model number or the product number of your device for further assistance.
Here is the link to find the product number or model number:- Click here
Sandytechy20
I am an HP Employee
01-12-2023 12:22 PM
@Snoopy8704
Update the printer firmware to install the latest updates
Here are the steps:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
01-17-2023 09:57 AM
@Snoopy8704
This might require one on one interaction to fix the issue.
I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
Cheers.
Sandytechy20
I am an HP Employee