Scanning error -21345

[Snoopy8704]

Hi there,

I'm unable  to scan using wireless. When trying to scan using "System Preferences " -> "Printers & Scanners" -> Scan I get the error: "Failed to open a connection to the device (-21345)". When opening the folder scan, the printer goes offline.

Printer is perfectly connected to network and all computers on the same network.

I removed already the driver and re-installed it and shutdown the mac and the printer.

Can someone help?

Thanks

[sandytechy20]

@Snoopy8704

Welcome to the HP support community.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

[Snoopy8704]

Hi Sandtechy20,

model is a Laserjet Pro MFP M283fdw and the product no. is 7KW75A

Looking forward to hearing from you.

As mention, sometimes is working, but sometimes is a refresh/restart needed

[sandytechy20]

@Snoopy8704

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers. 

[Snoopy8704]

hi Snadytechy20  - updated the firmware already. I run it on the printer and it's confirmed the latest is installed.

[sandytechy20]

@Snoopy8704

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.