Scanning error message in Color Laserjet Pro MFP M277dw

[Vmags]

Every time while scanning  multiple pages in the automatic input, the scanner stops after the first or the second page and this error shows: The scanner has an error, an error emerged while communicating with the scanner. Both using the wireless network connection and using the direct USB connection.

[Flower_Bud · Accepted solution]

@Vmags

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your scanner gives an error message while trying to scan from Automatic document feeder,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Are you able to make a photocopy?

How is your printer connected to PC (USB or wireless)?

If your printer is connected using Wi-Fi connectivity, follow steps from this article: https://support.hp.com/us-en/document/ish_1780623-1698506-16

Step 2: Restart devices and check driver scan settings

Step 3: Check the network and printer connection status

Step 4: Check third-party firewall software settings

Step 5: Remove and re-add the printer

Step 6: Uninstall the printer driver and software

Step 7: Reinstall the latest scan driver and software

Step 8: Try other scanning solutions

If your printer is connected using USB cable, refer to this article: https://support.hp.com/sk-en/document/ish_2026111-1786193-16

Step 1: Restart the computer and printer

Step 2: Check the USB connection

Step 3: Remove and re-add the printer to the Mac

Step 4: Uninstall the printer driver and software

Step 5: Reinstall the latest drivers and software

Step 6: Try other scanning solutions

Let me know how it goes,

Have a great day 🙂

Cheers 🙂

[Vmags]

Thanks Bud, I'll try your suggestions and let you know.

About your questions:

When was the last time it worked fine?

3-4 momths ago; the first page is always ok, the error happens sometime just after the first page , other times after the second or the third page, so I keep trying and since I never have to scan more than 5-6 pages in a row I manage the situation even if it is a pain in the neck

Were there any hardware/software changes made?

only stardard Mac OS updates, yesterday after reading some form on hp support I downloaded the latest version of HP software, installed everything after having reset any paramenter of the printer to original but the error remains

Are you able to make a photocopy?

Yes, no problem in making many copies in a row using the automatic feed

How is your printer connected to PC (USB or wireless)?

Both connections and the error happens in both connections, originally I was using only the wireless link, so I thought it could be a problem in the wireless network and connected the printer diretly to the Mac using the USB cable, but the problem remains.

[Flower_Bud]

@Vmags

Thank you for replying with this detailed response 😉

I appreciate your time and efforts,

Let's try those steps mentioned in my earlier post to resolve the issue 🙂

Keep me posted,

Cheers 🙂

[Vmags]

I've done what you suggested and it seems to work fine now, thanks, I'll keep you posted.

Massimo

[Flower_Bud]

@Vmags

Thank you for the update,

I appreciate your time and efforts,

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂