• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-12-2020 04:16 AM

HP Recommended
Product: OfficeJet Pro 9013
Operating System: Microsoft Windows 10 (64-bit)

On my old computer, I had the HP Scan software which allowed me to feed the scanner multiple documents into the ADF at once and then save them all as separate one-sided pdfs. With my new computer, the only software I can seem to download is the HP Smart app and it doesn't allow me to do that. Once I feed the ADF multiple documents at once, it will only save them together as one pdf with multiple pages.

How can I now scan multiple one-page pdfs at once, please?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-12-2020 05:45 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-9010-all-in-one-printer-series/239...

 

Download the "HP OfficeJet Pro 9010 Print and Scan Driver and Accessories" under Software-Utility

and install.


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

HP OfficeJet 9010 | 9015 | 9018 | 9019 : Download & Install HP Full featured software

 

HP Officejet Pro 8710 | 8720 | 8730 | 6960 | 6970 |7740 series : Scan & save as individual PDF files

 

HP OfficeJet 9025 | 9028 | 9020 | 9015 | 9018 : How to scan using ADF & flatbed

HP OfficeJet Pro 9010 | 9015 | 9018 | 9020 | 9025: Copy a 2 sided document with Auto Document Feeder
 
HP OfficeJet Pro 9025 | 9028 | 9020 | 9015 | 9018 : Scan a 2 sided brochure & merge to 1 page
 
Hope that helps.
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-12-2020 05:45 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-9010-all-in-one-printer-series/239...

 

Download the "HP OfficeJet Pro 9010 Print and Scan Driver and Accessories" under Software-Utility

and install.


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

HP OfficeJet 9010 | 9015 | 9018 | 9019 : Download & Install HP Full featured software

 

HP Officejet Pro 8710 | 8720 | 8730 | 6960 | 6970 |7740 series : Scan & save as individual PDF files

 

HP OfficeJet 9025 | 9028 | 9020 | 9015 | 9018 : How to scan using ADF & flatbed

HP OfficeJet Pro 9010 | 9015 | 9018 | 9020 | 9025: Copy a 2 sided document with Auto Document Feeder
 
HP OfficeJet Pro 9025 | 9028 | 9020 | 9015 | 9018 : Scan a 2 sided brochure & merge to 1 page
 
Hope that helps.
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.