Scanning from Printer- always prompts for scanner driver

[ac37209]

I am trying to configure my HP Envy 7855 printer to allow scanning from the printer ADF to the desktop, but when I attempt to do this, and select my desktop on the printer, the desktop prompts me for a scanner driver to choose from and HP is not an option on the list. I went from using HP Smart on the desktop to downloading the full web pack (HP ENVY Photo 7800 All-in-One Printer series Full Feature Software and Drivers) hoping this would solve the problem. This is not a showstopper, but it sure would be nice to make it so this works either way. I was unable to find an option in the preferences to select scan from printer, and when I ran the HP Print and Scan Doctor, it suggested a later software version to download, but when it popped up the available printers it listed the 7855 as "not applicable." I am not sure what kind of software it was attempting to install, but I was hoping maybe there was a way to install just an HP scanner driver but there is no option for this as it is contained in the full install for the printer, which I already completed. TIA! 

[Riddle_Decipher]

@ac37209 Welcome to HP Community!

Step 1: Uninstall and reinstall the printer software

Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.

NOTE: 

Do not disconnect the printer from the network when uninstalling the software.

1. Disconnect the USB cable from the printer, if necessary.

2. In Windows, search for and open Control Panel.

3. Under Programs or Programs and Features, click Uninstall a program to open the list of installed programs.

4. Click the HP printer name to open the uninstall confirmation window, and then click Yes to complete the software removal.

5. Make sure the printer is turned on, cartridges are installed, and plain paper is loaded in the main tray.

6. Go to HP Software & Driver Download, type your printer model and follow the instructions to download and install the driver.

7. During the installation, select the full software option to get the most out of your HP printer, and then follow the steps to set up the printer connection.

Try to scan. If the error persists, continue to the next step.

Step 2: Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Try to scan. If the error persists, continue to the next step.

Step 3: Troubleshoot the printer connection

At this point, the printer is probably not connected to your network or computer. Troubleshoot your printer connection type.

• Troubleshoot a Wi-Fi Printer Connection

• Troubleshoot a Wired Printer Connection

• Troubleshoot a USB Printer Connection

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.