Scanning from printer using SCAN >> COMPUTER buttons not working with ADF but works using flatbed

[HJR1943]

I recently lost the ability to use either the flatbed or ADF to wirelessly scan directly to my Windows 10 Pro PC which I have been able to do for years. I ended up having to unistall my printer and all associated HP software and reinstalling using Easy Start. 

After doing so, when I use the flatbed the scan-to-computer feature from the printer works as expected. However the ADF will still not send my scans to my PC. When I scan with my ADF, it recognizes my PC, feeds properly and even gives me a confirmation that my scan has been successfully sent, but the folder that I have designated as the destination does not automatically open (a setting I have set) nor can I find the scan anywhere on my PC.

I've already gone to my Windows Fax and Scan >> Tools and removed any conflicting profiles and restarted my PC several times.

[sandytechy20]

@HJR1943

Welcome to the HP support community.

I understand that you are getting scan-to-computer issues, I am glad to assist you.

Update the printer firmware to install the latest updates to fix the issue.

Here are the steps:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[HJR1943]

Sorry for the delay in responding. Checked the firmware directly from the printer:

Settings >> Printer Maintenance >> Update Printer >> Check Now

and it said the most current updates have already been installed.

Issue still persists.

[tomas21]

Any updates on this issue as I have the same experience with my brand new HP 9025e... with all the latest software and firmware updates... has acted this way since day 1.   My guess is it is a software & windows 10 issue since the scan to computer using the glass works fine just the ADF never sends the doc anywhere