Scanning issue

[MaryEllenMojo]

Won’t scan to Mac computer (OS 14, Sonoma). I downloaded and installed new printer/scanner software several times. Used Easy Start to re-install and it showed scanning software as “not installed.” I installed it, but when I tried the scan test I got the message “Printer is Busy.” Tried scanning from printer button and get message “make sure computer is connected.” Won’t work either on wi-fi or with USB connection. Went online to HP but their Scan Doctor software is only for Windows!  NO HELP from HP!

[A_Gayathri]

Hi @MaryEllenMojo,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing scanning issues with your HP OfficeJet Pro 8710 on your Mac running macOS 14 (Sonoma). This problem is often due to compatibility issues or software conflicts. 

Here's a step-by-step guide to help you troubleshoot and resolve the issue:
 

Update Printer Firmware: Update the firmware on an HP printer

• Outdated firmware can cause compatibility problems. To update your printer's firmware:
  • Go to the HP OfficeJet Pro 8710 Drivers and Software page.
  • Download and install the latest firmware update for your printer.

Reset the Printing System on Your Mac:

• Resetting the printing system can resolve various issues:
  • Navigate to System Preferences > Printers & Scanners.
  • Right-click on the printer list and select Reset printing system.
  • This action will remove all printers, so you'll need to add your OfficeJet Pro 8710 again.

Reinstall HP Software:  Software and Drivers for HP OfficeJet Pro 8710 All-in-One Printer series

• Uninstall any existing HP software or drivers.
• Use the HP Easy Start utility to reinstall the latest software and drivers compatible with your macOS version.

Use the HP Smart App: HP printer setup (HP Smart app)

• The HP Smart App can assist with scanning tasks:
  • Download the HP Smart App from the Mac App Store.
  • Add your printer within the app and attempt to scan.

Check Firewall and Security Software:

• Security software can sometimes interfere with scanning:
  • Temporarily disable any firewall or antivirus software.
  • Attempt to scan again. If successful, adjust your security software settings to allow scanning operations.

Ensure Network Stability:

• Confirm that both your Mac and printer are connected to the same Wi-Fi network.
• Avoid using USB hubs; connect the printer directly to your Mac if using a USB connection.

Use Alternative Scanning Applications:

• If issues persist, try using alternative scanning applications like Apple's Image Capture:
  • Open Image Capture on your Mac.
  • Select your printer from the list of devices and attempt to scan.

Refer to this document: HP OfficeJet Pro 8710 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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