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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Ther is no driver for C6280-series. And no HP Easy Start can't find the printer.

 

However, webScan is working! (It is a work around but it works, if it don't you have a network problem.

How do you find it?

 

Open your browser.

Type in the IP no. for your printer e.g. 192.168.1.111 repleace with your own setting.

Now the printers webinterface will open

Under software

click Webscan (it could say something else but you understand.

 

To the far right click Prewiev and the Scan

In the middle there are some options about type and size.

 

Good luck!

Lasse Martinell
Amber KB
HP Recommended

It seems that HP since yesterday supports the Mac OS 10.12 (at least to select the available drivers). The only issue here is that for my HP 5740 a driver from September 2014 will be proposed as available softwar! The good news is, that Mac OS Sierra arrived finally at HP somehow...

HP Recommended

VueScan from www.hamrick.com could connect and scan fast and smoth in seconds. They have a free test version with a waterstamp. If you pay for the version the waterstamp dissapeare. The software is working for almost any scanner on the market. Free to try.

Lasse Martinell
Amber KB
HP Recommended

I finaly invested in VueScan from www.hamrick.com, it works perfect.

Lasse Martinell
Amber KB
HP Recommended

Thank goodness - I have also invested in VueScan and it works - I resent slightly having to pay a third party when one would have expected HP to have sorted drivers and software which work with Mac OS updates but at least I now have a scanner that works. I have lost days of productivity to this frustrating issue - and made worse by not a word from HP on their own forums.  Poor show.

HP Recommended

As the originator of this chain I was overjoyed to see your message as well as an update from Apple with new HP drivers. This was short lived - after installing the update and rebooting, the C7280 is still not seen on the network as a scanner. No problems with it as a printer but not as a scanner. Went back to the HP website and looked for the latest driver for C7280 and it is still shown that the latest driver is for MacOS 10.11 - not 10.12

 

I then saw a post with a work around by logging into the scanner with the IP address and going from there. Excellent - but no - the printer then asks for a username and password that I never set in the first place. Looked this problem up on the web and tried all suggestions without any luck.

 

So - I'm still where I was at the beginning of all this but getting more and more frustrated and upset with HP for not being able to produce the right drivers for my HP printer/scanner. Previous to this experience I would have recommended HP to anyone but not any more. My next printer/scanner will probably not be an HP one.

 

Come on HP - get your act together. 

HP Recommended

Downloaded this for my HP Laserjet Pro MFP 277n.. scanning still NOT working and most of all the HP Easy Scan which this software suggest to download keeps on rebooting/closing after a scan.  How worse this can get?Screen Shot 2016-10-19 at 2.30.36 PM.png

HP Recommended
Leave the user and password blank.

Alt two
Download VueScan software. Free to try. IT was magic to me.
Lasse Martinell
Amber KB
HP Recommended

Two solutions to try

 

1. Open your browser, type in the units IP nr like 192.168.1.111. Now your units webinterface opens and you can find a menue to do scans. This is totaly free.

 

2. If you will spend some money. Go to www.hamrick.com and download the scanner software VueScan. They offer a free testversion that puts a watermark on each scan. The software finds your scanner by it self in secunds. If you pay for the software you get codes to register your download and the watermar dissapeare.

 

The VueScan software is faster and better than the old one and it's working on every brand of scanner.

 

The problem is not an HP issue, it's Apple Sierra that is missing something.

Lasse Martinell
Amber KB
HP Recommended

Two solutions to try

 

1. Open your browser, type in the units IP nr like 192.168.1.111. Now your units webinterface opens and you can find a menue to do scans. This is totaly free.

 

2. If you will spend some money. Go to www.hamrick.com and download the scanner software VueScan. They offer a free testversion that puts a watermark on each scan. The software finds your scanner by it self in secunds. If you pay for the software you get codes to register your download and the watermar dissapeare.

 

The VueScan software is faster and better than the old one and it's working on every brand of scanner.

 

The problem is not an HP issue, it's Apple Sierra that is missing something.

Lasse Martinell
Amber KB
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