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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Well.  my HP 4650 starting working.     Latest update of Sierra did nothing.

 

That was 4 days ago.         Actually did nothing on my end.       Must have been an update from HP in the background.

 

Regards,

 

DR

HP Recommended

I have MAC OS Sierra 10.12.1 installed and my HP PhotoSmart 6520 series prints fine, but I can't scan. I receice the following error message:

"The HP software required for Scan to Computer could not be located on this computer" 

 

I have performed the recommended trouble-shooting steps including down;oading software & drivers which hasn't fixed the problem. I hope you are discussing this scan issue with Apple and end up delivering a straight forward fix.

HP Recommended

I'm having the same problem with a Photosmart C7250.

HP Recommended

Have you tried to connect from your browser?

 

Type in the scanners IP address in Safari, something like 192.168.1.111

 

If the scanner have a web interface you can controll your scanner from that interface and do the scannings you need until new drivers from HP is released.

 

VueScan have a free version that puts a watermark on the scan.

 

Good Luck

Lasse Martinell
Amber KB
HP Recommended

HP-work-around.jpg

Lasse Martinell
Amber KB
HP Recommended

This is a way to find and use your scanner.

 

HP-work-around.jpg

Good Luck

Lasse Martinell
Amber KB
HP Recommended

Image Capture doesn't see the scanner either.

HP Recommended

Oh my god, it works! Thank you, you're a hero.

 

After clicking "Scan" and seeing "Scan Done", I couldn't find the scanned file.

 

Instead, I clicked "Preview" again, and then dragged the preview image to the desktop. That works.

 

HP Recommended

I have read through most of the responses to this thread and have tried everything multiple times.  I have an HP Officejet J4680.  Before installing Sierra, HP Easy Scan worked to scan on my printer.  Now it opens and just sits there saying Preparing to Scan until it times out.  I tried uninstalling it and reinstalling it twice.  I downloaded the printer drivers that were in a link, my printer shows as supported and I rebooted my computer.  I've also tried using the Apple printer utility and it just sits there saying Waiting for Scanner.  I uninstalled my printer, as well.  The computer sees my printer and printing fuction works.  On the HP site looking for my specific model to update drivers, it says Install the HP Printer Driver and Software provided within your operating system.  What does this mean?  What else do I need to do? I use this scanner for work and need it asap!

 

Thanks in Advance!

Lori

HP Recommended
It means that we all are waiting for HP to finally DO something rather than remin silent. They had ample time of testing before the Sierra release.
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