Scanning on 5G

[Wellness2609]

Riddle me this - my printer HP Laser Jet Pro MFP M277c6 connects fine for printing on regular internet and 5g. When I switch to 5g the printing works but the device can not be found for scanning.  I have gone through several HP troubleshoots but no resolution. Right now I have both regular and 5g internet - all I am doing is switching the internet source from spectrum to Verizon 5g. No other changes. Is there a printer that could both print and scan on 5g? Is there a reason for this? 

Thank you! 

[Dragon-Fur]

@Wellness2609 

Welcome to the HP Community Forum.

This product appears to have been introduced in 2016.

Anything in that era is perhaps rated for 2.4GHz - and so says the Specification sheet for the models in this series.

Printer Specifications for HP Color LaserJet Pro M252, M274, and M277 Printers

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Rather than expecting your current printer to switch frequencies,

If you router supports it,

Try / Consider

Create a separately named SSID network for each frequency,

Connect the printer to the SSID network you have created for 2.4GHz.

General Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_16

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EWS >> Examine / Adjust Printer Settings, Network, and other features

 HP Color LaserJet Pro MFP M277 - User Guide

Pages 82-84

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

General Example

EWS – Browser – LaserJet Pro MFP M283fdw - HP Color LaserJet Pro MFP M277dw

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab System > Paper Setup > Paper and Tray

OR

Tab Network

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New Printer and 5GHz

Yes, many of the more recent printers, both InkJet and LaserJet, support 5GHz.

Automatically switching / hopping from one frequency to another might not be supported.

Shop at the HP Store or your favorite online merchant.

HP Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

HP Store Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 HP Color LaserJet Pro MFP M277 - User Guide

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Color LaserJet Pro MFP M277c6 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Wellness2609]

Thank you for the very complete answer. What you are describing is way beyond my skills or patience. Is there a laser printer that both prints and scans in 5g? I am wanting to only use 5g. Now I can print with 5g but not scan with 5g. Would a new printer do both printing and scanning in 5g? What would be the equivalent new printer? Thank you! 

[Dragon-Fur]

@Wellness2609 

You are welcome.

I am not the one to help you shop for a new LaserJet printer.

My tastes run expensive AND I don't know enough about the product line.

That said, this printer supports 5GHz and provides a number of nice features not found in the "lesser" models.

Yes, it can be connected to your 5GHz network for print / scan operations.

It does not say it supports automatic 2-sided scan (as does the InkJet OfficeJet Pro 9025e, for example).

HP Color LaserJet Pro MFP M283fdw 

Open the page, scroll down, open "Specs"

I'd read everything --

Of immediate interest:

Connectivity, standard

Hi-Speed USB 2.0 port; built-in Fast Ethernet 10/100/1000 Base-TX network port, 802.11n 2.4/5GHz wireless, Fax port, Front Host USB

Read:

Product disclaimer

This printer is intended to work only with cartridges that have a new or reused HP chip, and it uses dynamic security measures to block cartridges using a non-HP chip. Periodic firmware updates will maintain the effectiveness of these measures and block cartridges that previously worked. A reused HP chip enables the use of reused, remanufactured, and refilled cartridges. More at:http://www.hp.com/learn/ds

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"