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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-17-2018 10:50 AM

HP Recommended
Product: HP Envy Photo 7858

I scanned photos to my laptop but they will only save as PDF files. I need to save them as JPEG. I need to know either (1) how to scan directly to jpeg files or (2) how to convert PDF files to JPEG files.

12 people had the same question
2 REPLIES 2

‎02-17-2018 12:53 PM

HP Recommended

@hikinpsyd

 

Where do you scan from ? By default, your printer will scan documents as PDF files and Photos as JPG files, Please select Photo when scan, not Document.

 

Regards.

BH
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‎02-17-2018 05:56 PM

HP Recommended

 

Hi,

Thanks for using the HP Forums.  Apologies for jumping in here.

 

Have you installed the FULL feature software?

 

If not, check out this resource on how to do that:

 

HP Envy Photo 7855 | 7155 | 6255 Connect Printer Wirelessly Download & Install Software

 

These resource show you how to scan:

 

HP Envy Photo 7800 series printers:Using the ADF & flatbed scan glass to scan & save a PDF 

 

(note that you will see the option for Save as JPEG in the video where you can select to scan photos)

 

For more scanning tips, click here.

 

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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