Scanning problem- not receiving emails with docs

[Gwinful]

Since yesterday - my scanner appears to be working correctly in that it confirms that  the documents I scan have been correctly sent to my hotmail account. However those emails are not being received. My hotmail account is receiving other emails, and I have also checked my scam/junk mail folder. I tried to send the emails to my gmail account but that required a pin number which was not being received in that account (again, checked scam and junk)! 

I would also appreciate advice as to how to scan to a memory stick as I am not used to using them. (the scan to computer is not activated and although I have tried to activate it, its still not working)

[The_Fossette]

@Gwinful,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I'll be glad to help you 🙂

There is an issue with the Scan to Email service that is affecting some of its users. We are actively investigating and will provide an update as soon as it is available. We apologize for any inconvenience this is causing. 

While we're investigating this issue, you can try using the HP Smart app to scan from your printer's scanner to email. This will provide the same capability as the scan to email app on the printer, but you can complete the scan on the printer and send the email from the HP Smart app on your mobile device. (You can also upload the scanned item to your cloud storage accounts.)  Not all HP printers are supported for page: https://support.hp.com/us-en/document/c03722645 The HP Smart app also provides an option to use your mobile device to capture images and documents and email them that may be useful.  scan from the printer - you can check printer compatibility w/the HP Smart app here on this support 

Follow the steps in the below article to how to use HP smart app.

https://support.hp.com/in-en/document/c03561640

I am sending you a private message requesting some information.

Please check your private message icon in the upper right corner of your HP Forums profile.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Take care!

Cheers!

[EH260892]

Hello The_Fossette. I am having this issue too with two separate HP printers. The "Scan to e-mail" function appears to work without error, but the e-mails never appear in the user's mailbox.

Could you PM me with details of what exactly the issue with the Scan to Email service is, what has caused it, and how long it will be until the issue is resolved? Thank you.

[sandytechy20]

@EH260892

Welcome to HP forums, I see that you are unable to do a scan to email.

Update the firmware on the printer.

Refer this HP document to update the printer firmware:- Click here

Assigning the manual IP address to the printer.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

Let me know how it goes.

If this helps, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[EH260892]

@Sandytechy20

The firmware is up to date and the IP settings are correct.

As The_Fosette stated, there is apparently a widespread issue with the scan to e-mail function causing this behaviour. If you could give details of the issue and when a fix will be implemented that would be great.

[sandytechy20]

@EH260892

Thanks for the reply.

I appreciate your time and effort.

There was an issue with the server connection which was causing this issue, which has been taken care.

Restart your printer and check if that works fine now.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Pilgrim97219]

I implemented some lengthy steps from an hp support tech this morning to no avail. Still not receiving the required 4 digit pin code via email for the printer. Printer is connected and web feature is "on". Patient in Portland.

[sandytechy20]

@Pilgrim97219

Thanks for writing back to us.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.

[Gwinful]

Thanks for previous advice re scanning to email - problem seems to be resolved, but would like advice as to how to scan to memory stick/flashdrive. I have officejet 5740, and when I select scan/memory device I get the message "insert...flashdrive into walkup USB port " - not sure where this is on the device. Found one at back but still keep getting same message.

advice would be appreciated!

[DavidSMP]

@Gwinful,

 I read the post and am glad that the initial query is resolved. Your efforts and commitment are laudable. I will be glad to assist you. As @sandytechy20 is out for the day, I am responding on his behalf.

For now, try these steps:

• Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...  perform steps from the section “Step 1: Reset the printer
• Then follow steps from the user guide link: http://h10032.www1.hp.com/ctg/Manual/c04426664 and refer to page 42 for instructions on how to scan to a flash drive.
• Try multiple drives and the issue should get resolved.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂