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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-10-2021 02:14 PM

HP Recommended
Product: HP OfficeJet Pro 9020
Operating System: macOS 10.15 Catalina

Hi - I am scanning a 5-page single-sided document via the Document Feeder using HP Smart.  Configurations on HP Smart are Source (Document Feeder), Presets (Document), Page Size (A4), Output (Gray), Resolution (150dpi).  When the printer scans this document, the 5 pages turns into 100+ pages in the document with each page being replicated many times.  

 

I used the menu on the Printer itself and reset the scanner settings, i.e., Setup -> Printer Maintenance -> Restore -> Restore Settings -> Scanner.  But this doesn't seem work.  Also have tried to update the printer under Setup -> Printer Maintenance -> Update the Printer, but this is the latest version of software.

 

Anyone have the same problems or an idea of how to fix?

 

Thank you

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-12-2021 01:50 PM

HP Recommended

Hi,

Please update the HP Smart app to its latest version, this should resolve the problem:

https://support.apple.com/en-il/guide/app-store/fir9b01adda3/mac

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎05-12-2021 01:50 PM

HP Recommended

Hi,

Please update the HP Smart app to its latest version, this should resolve the problem:

https://support.apple.com/en-il/guide/app-store/fir9b01adda3/mac

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-12-2021 02:41 PM

HP Recommended

Thank you!  Looks like this solved the problem!

Was this reply helpful? Yes No
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