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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-30-2020 08:41 PM

HP Recommended
Product: HP OfficeJet 4650 All-in-One Printer Series
Operating System: macOS 10.15 Catalina

Scan 2020-7-30 19.26.57.jpg

I tried to scan a document, but all I got is this......Could anyone provide me some tips to fix it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2020 11:41 AM

HP Recommended

Hi  @Betty1234567890 

 

It's a scanner defect then.  Hardware needs to be serviced.

 

Contact HP for support if the printer is still under warranty:

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for choosing HP.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎07-30-2020 10:47 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

From the picture, it's likely that the scanner is defective.

 

Is it seen on both scan and copy?

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎07-31-2020 10:27 AM

HP Recommended

yeah, both copy and scanning are like the picture I posted. 

Was this reply helpful? Yes No

‎07-31-2020 11:41 AM

HP Recommended

Hi  @Betty1234567890 

 

It's a scanner defect then.  Hardware needs to be serviced.

 

Contact HP for support if the printer is still under warranty:

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for choosing HP.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
1 person found this reply helpful
Was this reply helpful? Yes No
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