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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-30-2020 08:41 PM

HP Recommended
Product: HP OfficeJet 4650 All-in-One Printer Series
Operating System: macOS 10.15 Catalina

Scan 2020-7-30 19.26.57.jpg

I tried to scan a document, but all I got is this......Could anyone provide me some tips to fix it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2020 11:41 AM

HP Recommended

Hi  @Betty1234567890 

 

It's a scanner defect then.  Hardware needs to be serviced.

 

Contact HP for support if the printer is still under warranty:

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for choosing HP.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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3 REPLIES 3

‎07-30-2020 10:47 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

From the picture, it's likely that the scanner is defective.

 

Is it seen on both scan and copy?

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎07-31-2020 10:27 AM

HP Recommended

yeah, both copy and scanning are like the picture I posted. 

Was this reply helpful? Yes No

‎07-31-2020 11:41 AM

HP Recommended

Hi  @Betty1234567890 

 

It's a scanner defect then.  Hardware needs to be serviced.

 

Contact HP for support if the printer is still under warranty:

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks for choosing HP.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



1 person found this reply helpful
Was this reply helpful? Yes No
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