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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: Scanning problem

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07-19-2021 01:28 AM
I uploaded new drivers a while ago and now the scan function has changed. Before, I could load several pages in the feeder and have them scanned as one document. Now, the scanner scans each page as a separate document. how can I recover the old function of scanning several pages as one pdf or jpeg file?
07-23-2021 08:47 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I understand that the scanning multiple pages into one PDF functionality were lost after the driver update.However, to provide an accurate resolution, I need a few more details:
- What are the troubleshooting steps you have tried so far?
- Are you using HP Smart App?
- What is the exact product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee