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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
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‎03-03-2024 09:14 AM - last edited on ‎03-04-2024 03:18 PM by Retired

HP Recommended
Product: HP DeskJet 3752 All-in-One Printer

Hi

My HP Deskjet 3752 was scanning, printing and copying fine and now suddenly scanning and copying produce a page full of vertical colored lines. This is not the flat glass surface scanner - therefore I cannot clean rollers or glass.  I've tried unplugging and restarting, used the HP & Print & Scan Doctor App,  and I've followed several links that lead me nowhere or to clean glass which my scanner does not have.  Can anyone help?Screenshot (1).png

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3 REPLIES 3

‎03-03-2024 09:22 AM

HP Recommended

Hi,

 

HP recommends connecting the printer power cord directly to a wall outlet.

 

Kind Regards
Andr-1611

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‎03-03-2024 09:23 AM

HP Recommended

Also, my printer is pliugged directly into the wall outlet.

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‎03-03-2024 10:30 AM

HP Recommended

Then the scanner is defective.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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