Scanning result skewed / crooked - every time!

[TomEH]

All scans, whether using the document feeder or setting the document on the glass, come out crooked.  Consistently, a few degrees twisted to the right.  When using the feeder, I scan one document at a time, and ensure the edge guides are up against the document tightly.  When using the glass, I ensure the document is aligned exactly at the corner and close the cover carefully - and after I open the cover, the document is still there aligned properly.  I have cleaned the ADF feeders.  I've tried using the HP Print Doctor, which for some reason results in error that it cannot communicate with the printer (even after I power down the printer, power it back up, and restart the computer per the Dr. instructions.  This issue is a heavy hit against my productivity and professionalism.  I have looked at other forums on this issue and cannot see any fix that works.  Really need some help here.  Thanks!

[Rainbow23 · Accepted solution]

Hi @TomEH,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with HP OfficeJet 7612 Wide Format e-All-in-One wherein the scanned document is skewed.

This issue could occur if the rollers are not aligned properly or worn out.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: HP Customer Support - Software and Driver Downloads

Let me know if this works.
 

You have a good day ahead.

[TomEH]

Thank you very much for your response and solution. 

[caraleslie81]

I'm having the same exact issue. I saw the link provided by HP support and it was for an "out of paper" issue. https://support.hp.com/us-en/product/hp-officejet-7610-wide-format-e-all-in-one-series/5153788/model...

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