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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-01-2022 01:20 PM - last edited on ‎04-04-2022 06:35 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I use HP Smart to edit scan results. The scanner itself has no issues; it seems to be with the HP Smart program:  All scan results disappear entirely when click on edit. 

Typical procedure is I will scan and edit several scans and keep on adding them to a list to save. However, mid-way (say, I may be scanning a dozen items or so) I will click on "Edit" to edit the next scan (crop/enhance) but suddenly, no image will appear in the editing window; it just stays blank.  Further, the whole thing freezes up and will not respond to anything anymore; will not let me Save what's already scanned. So I lose everything, have to close the program and have to start over.  Is this a common issue?

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