Scanning several slides but only 1 gets sent to my computer.

[JimRMN]

I'm attempting to scan several slides to save on my computer.  Although the scanner seems to show that all of the slides were scanned, only the 1st one gets sent to my computer.  My scanner is the G4050.

[Mans]

@JimRMN 

Hello,

To address this incident, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP Scanjet G4050 Photo Scanner series Basic Software, then Uninstall and Yes.
5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP Scanjet G4050 Photo Scanner series folder in the way:

• C: \Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool-drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

• On the keyboard, tap the Windows and X keys simultaneously.
• Click Command Prompt (admin) or Windows PowerShell (admin), then click Yes.
• Type net stop spooler, then press Enter key.
• Rename the file.
• Type net start spooler, then press Enter key.

5. Launch a new scanner installation as follows:

1. Download the full driver: HP Scanjet Full Feature Software and Driver.
2. Right-click on setup_full_G4000.exe and click on Properties.
3. Click on the Compatibility tab, and then check the Run this program in compatibility mode for: box, in the drop-down list select Windows Vista.
4. Click on Apply and OK.
5. After that, right-click on setup_full_G4000.exe, and then on Run as administrator.
6. Follow the instructions on the screen to complete the installation of your scanner.

Don't hesitate to contact us in case of need.

Best regards,