Scanning to Email setup constant errors

[jessicajreg]

I am trying to set up an Email Profile for scanning to email from the HP. I keep getting this error message: "Incorrect credentials. Check your username/password and try again." I have checked and double checked the email and password to my own email address that I am using for this profile. Can someone tell me what I am doing wrong?

[Dragon-Fur · Accepted solution]

@jessicajreg 

Welcome to the HP Community Forum.

Your images have been removed from public view to protect your privacy.

No content posted in the Community can include private information.

It looks like your setup has tripped over the Google changes (made earlier this year) that disables Less Secure Apps.

To use your G-Mail address, you must acquiesce to the Google security requirement to use 2-Step verification.

The following instructions show how to create and set up 2-Step verification and an App Password.

Scan to Email – Two-Step Verification and Application Password

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

From Microsoft

How to use two-step verification with your Microsoft account

Work or school accounts -  Manage app passwords for two-step verification

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[jessicajreg]

Thank you so very much! I appreciate your precise instructions. I got it set up perfectly.

[Dragon-Fur]

@jessicajreg 

You are welcome.

Excellent outcome.

"That's what we were going for."

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"