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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-08-2016 12:43 PM

HP Recommended

I am having the same issue. Contacted HP but no response. hope that Apple comes thru.

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‎10-08-2016 09:33 PM - edited ‎10-08-2016 10:52 PM

HP Recommended
@CaptainBob2 wrote:

I am having the same issue. Contacted HP but no response. hope that Apple comes thru.

It's logical to assume that HP is working on it (perhaps with Apple).

 

As for those with Color Laserjet M277dw printers, the scanning problem is fixed by installing the latest printer firmware version 20160606. This is the printer firmware, not the Mac-side drivers. I installed it directly from the printer by going to: Setup> Service > LaserJet Update.

 

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‎10-08-2016 10:50 PM

HP Recommended
@dingrhpspfr wrote:

MFP M277dw. MacOS Sierra.

 

Scanning from Preview application not working.

Scanning from Easy Scan 1.6 not working.

Scanning from the printer 'Scan' tab in Printers & Scanners preferences not working.

 

Basically, scanning does not work. The printer goes through the motion (scanning bar lights up and moves) but no scan appears.

Problem fixed by updating to firmware 20160606 via the printer control panel: Setup > Service > LaserJet Update on the control panel.

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‎10-09-2016 10:01 AM

HP Recommended

I can't scan anymore using either the printer software or Easy Scan since upgrading to OS Sierra.  Please can you help.

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‎10-09-2016 02:49 PM

HP Recommended

MFP M277dw MacOS Sierra

 

After upgrade my printer with the new firmware 20160606, can scan without problem. Easy scan is working .

This firmware upgrade for my printer  (MFP M277dw) fixed the scan problem of Mac Os Sierra at least for me.

Thank you for the information.

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‎10-09-2016 03:36 PM

HP Recommended

I deleted easyScan, restarted computer, reloaded easy scan and now all appears working normally. I will give it a few days before I claim success.  Thanks for all your ideas. 

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‎10-10-2016 09:13 AM

HP Recommended

I had the same problem with scanner ever since I started using 10.12. The printer also stopped responding after I upgraded to 10.12.1 beta 2.  I followed apple support suggestions, reset the print system and removed fiiles from /Library/Printers.  This didn't help either.  

 

Finally, I noticed that the protocol used is Secure AirPrint by default while adding the printer from "Printers & Scanners".  I changed that to "AirPrint" and added the printer. Both printer and scanner started working.   I'm not sure if this will be helpful in all cases.  Still worth a try.

 printer.png

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‎10-10-2016 09:19 AM

HP Recommended

Just spent over an hour on the phone to HP.  They logged into my computer, changed the firmware, downloaded a ton of stuff twice and the printer is finally working.  They did admit that their software hasn't been updated to take account of OS Sierra 10.12

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‎10-12-2016 06:23 AM

HP Recommended

Agree entirely - Easy Scan does not work for me

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‎10-12-2016 07:47 AM

HP Recommended

No this does not work for me:smileysad:

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