Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-17-2024 04:53 PM

HP Recommended

HP OfficeJet 9010 Printer using HP Smart to scan documents and photos. The default for documents is file type PDF. For a long time the files were saved on the computer as PDF. As long as I am on the computer originally connected to the printer I can see and use the scanned files. Lately, with the same settings, when scanning a document as type PDF the document lands in the folder as a Firefox HTML document. I can see it on the one computer but the documents as type Firefox HTML cannot be found on any other device. The desktop computer used to create the scanned image is an old Dell. My mobile phone and Dell laptop can't see the  files. When opening the files, they open in Firefox, not in Adobe Acrobat. How do I get the files to be of type PDF as selected when saved and not become Firefox HTML once in the folder?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.