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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Scanning without signing up to HP Smart

Create an account on the HP Community to personalize your profile and ask a question
01-12-2023 04:34 AM
Hello, I have been trying to scan a document on my HP Envy 7830 printer from my computer but am unable to do so without creating an account within HP Smart app. Why can't I simply scan from my computer without setting up an HP Smart account?
01-29-2023 11:11 AM
Hi @Dee__Dee,
Welcome to HP Support Community.
Thank you for posting your query. I will be glad to help you.
- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.
- Let me know the version of the operating system installed on the computer connected to the printer.
- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) on the unit.
Take care and have a great day ahead.
01-29-2023 01:05 PM
The printer is connected to a Windows laptop, operating system is Windows10. Connection is via wifi. No error message. Just when I open HP smart app to be able to print/scan, when I click on print/scan icon I'm prompted to log in/create an account and I can't get past that window and manage printing/scanning from my laptop. I just want to be able to use the software without the need to log in.
Thank you in advance for your help
01-30-2023 03:36 AM
Hi @Dee__Dee
Please follow the steps listed below to uninstall and reinstall HP Smart App:
Step 1: Uninstall HP Smart App.
1. Navigate to and open Settings
2. Select Apps or Application Manager from the device Settings
3. Select HP Smart
4. Select Uninstall
Step 2: Reinstall HP Smart App.
1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS),
or HP Smart - Microsoft Store (Windows),
or HP Smart - Mac App Store (Mac).
2. Open the HP Smart app.
3. The app searches for recently installed printers.
- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.
- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.
You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16
Let me know if this helps and have a good day.
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