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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-06-2013 07:29 AM

HP Recommended

Hi Guys,

 

I just wanted to update everyone on this thread and let everyone know that the scan to email app should be working correctly.  

 

 

 

Let me know how it goes.

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‎05-06-2013 08:40 AM

HP Recommended

Yeah!! It is back to working.  Thank you

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‎05-07-2013 10:24 AM

HP Recommended
Yes, I received my first scan via email today. Thanks Gary!
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‎05-08-2013 06:53 AM

HP Recommended

Great glad it's working for you guys!

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‎11-05-2013 03:44 PM

HP Recommended
I get a blank email when I scan. Have done this many times before with no problem, what's up?
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‎11-05-2013 03:44 PM

HP Recommended
Not receiving attachments.
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‎11-07-2013 09:34 AM

HP Recommended

Hi Gmr11264. You will need to contact HP Cloud Services for a real time server status update.
A workaround would be to manually scan the item to a computer or your iPad and attach it to the email and send it.

HP Cloud Services 1-855-785-2777
Mon - Fri 8:00 am - 11:00 pm Eastern
Saturdays 10:00 am - 6:30 pm Eastern

TwoPointOh
I work on behalf of HP

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‎11-30-2013 10:56 AM

HP Recommended

Guys, scanning to email no attachment. tried several times, printer / router on and off.

 

could you please explain why such a thing can happen? I mean seriously...

since I go the printer last Christmas for € 200 I scanned approx 20 times. Out of 20 I had problems on 5 occassions.

 

Would you please consider compensating for me for your substandard service ??

 

I am sure that if I look back on the papers of the printer it does not say that service uptime is max 75%...

 

thanks.

 

 

 

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‎12-01-2013 12:30 PM

HP Recommended

No fix with proposed solutions.  I must be missgin something as there must be an easy fix for this basic function.   Frustation is mounting with HP solutions and products.

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‎12-01-2013 03:37 PM

HP Recommended
Not getting any attachments when scanning from my HP Envy 5530 to my gmail email address. It worked a couple months ago, now nothing. Any solutions?
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