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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-01-2013 07:50 PM

HP Recommended

I am also having this problem. What's going on?

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‎12-02-2013 11:55 AM

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I am not getting any attachments when I scan to email with my HP Photosmart 7520.  This has worked in the past.  How do I fix this?

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‎12-02-2013 01:01 PM

HP Recommended

I have the same problem with my 7520.  I've scanned many documents to email and now only an email is sent with out any attachment.  Hoping for a solution!

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‎12-02-2013 01:02 PM

HP Recommended
I am having the same issue. No attachments when I scan to email.
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‎12-02-2013 01:21 PM

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I contacted Tech Support at HP and was told that the problem is with my email provider.  I explained that I had previously been able to scan to all of my email accounts and that currently none of them are working.  I tried Gmail, hotmail, Outlook, a work account and Yahoo.  All of these accounts receive an email with no attachment.  

 

I was then told that Scan to Email only works with Outlook and I need to contact Microsoft for Tech Support.

 

This is outrageous.  I am appalled at this customer service tactic to blame another company for your mistake.

 

Also, I was told upon calling that my warranty expired 4 days ago.  I have my receipt and I purchased this printer (and 1 year warranty) less than 8 months ago.  This is a very underhanded move by HP.  Unblieveable.

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‎12-02-2013 01:24 PM

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This is not a solution and this problem remains unsolved.
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‎12-02-2013 01:25 PM

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I can't believe how bad the customer service is with HP! I won't be buying their products anymore!
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‎12-02-2013 01:29 PM

HP Recommended
Same problem for me, with several different e-mail accounts (gmail, hotmail, etc)
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‎12-02-2013 01:30 PM

HP Recommended
Customer Service will be contacting me within 48 hours to "resolve" my issue. If you are currently having this problem as well please click on "kudos" (to the left) so that I can tell them how serious this problem is at that time.
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‎12-02-2013 02:59 PM

HP Recommended

I don't use ePrint but did shut the wireless icon off for two minutes and then reconnected.  I also unplugged the printer (while it was on) and left it unplugged for about a minute.  I just tried scanning again (Photosmart 5520 All-in-One) and it worked!!!!  I was ready to give up on HP too.  If it ever happens again, I guess I'll just turn the wireless icon off and see if that's what fixed the problem.  Good luck to everyone else. 

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