Send to Folder is not working when scanning.

[BVGOOL]

HP OfficeJet Pro All-in-One 8025e

When Scanning Send to Folder does not work

[Garp_senchau]

@BVGOOL, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 8025e is not sending scanned documents to a network folder, follow these steps for troubleshooting:

Check Network Connection: Ensure that your printer is connected to the same network as the computer where the shared folder is located.

Verify Folder Sharing and Permissions:

• On the computer, make sure the folder is shared and accessible. Set permissions to "Read/Write" for the network users.
• In Windows, right-click the folder, select Properties, go to the Sharing tab, and check if the folder is shared with the correct permissions.

Confirm Folder Path:

• Ensure the network path entered in the printer settings matches the folder's actual network path (e.g., \\computername\sharedfolder).
• Verify details in the printer's Embedded Web Server (EWS) by accessing the printer’s IP address in a web browser.

Update Network Credentials:

• Make sure you have entered the correct username and password for the shared folder. This is usually your Windows login credentials.

Printer Setup:

• Access the printer's control panel and navigate to Scan > Network Folder to review settings.
• Check if you have set up the scan destination folder properly and test the connectivity.

Check Firewall Settings:

• Ensure that firewall settings on the computer or router are not blocking the printer from accessing the network folder.

Reconfigure the Scan to Network Folder Option:

• In HP Printer Assistant on your computer, select Scan, then Scan to Network Folder Wizard, and follow the instructions to set up again.

Run Scan to Network Folder Setup Again:

• Using HP Utility on macOS or HP Printer Software on Windows, reconfigure the scan to the network folder settings and test.

Validate Using Embedded Web Server (EWS):

• Open a web browser and enter the printer's IP to access EWS.
• Go to the Scan tab, select Network Folder Setup, check all configurations, and re-save settings.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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