Send to Folder is not working when scanning.

[BVGOOL]

HP OfficeJet Pro All-in-One 8025e

When Scanning Send to Folder does not work

[Garp_senchau]

@BVGOOL, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 8025e is not sending scanned documents to a network folder, follow these steps for troubleshooting:

Check Network Connection: Ensure that your printer is connected to the same network as the computer where the shared folder is located.

Verify Folder Sharing and Permissions:

• On the computer, make sure the folder is shared and accessible. Set permissions to "Read/Write" for the network users.
• In Windows, right-click the folder, select Properties, go to the Sharing tab, and check if the folder is shared with the correct permissions.

Confirm Folder Path:

• Ensure the network path entered in the printer settings matches the folder's actual network path (e.g., \\computername\sharedfolder).
• Verify details in the printer's Embedded Web Server (EWS) by accessing the printer’s IP address in a web browser.

Update Network Credentials:

• Make sure you have entered the correct username and password for the shared folder. This is usually your Windows login credentials.

Printer Setup:

• Access the printer's control panel and navigate to Scan > Network Folder to review settings.
• Check if you have set up the scan destination folder properly and test the connectivity.

Check Firewall Settings:

• Ensure that firewall settings on the computer or router are not blocking the printer from accessing the network folder.

Reconfigure the Scan to Network Folder Option:

• In HP Printer Assistant on your computer, select Scan, then Scan to Network Folder Wizard, and follow the instructions to set up again.

Run Scan to Network Folder Setup Again:

• Using HP Utility on macOS or HP Printer Software on Windows, reconfigure the scan to the network folder settings and test.

Validate Using Embedded Web Server (EWS):

• Open a web browser and enter the printer's IP to access EWS.
• Go to the Scan tab, select Network Folder Setup, check all configurations, and re-save settings.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[BVGOOL]

This message is actually for Mr. Grap-Sencau from HP who gave me an extensive answer to my question:"Send to Folder is not working when scanning" and his extentive answer did not help me. What I did not mention is that I send the folder to my screen and from there drag it to the a folder in a WD External HD. My computer is an iMAC M3 with the OS Tahoe 26.0.1.Before I upgraded every thing worked fine. Both my iMAC and printer are on WiFi. Now it still scan's and prints fine in pdf but NOT send to Folder. In the HP Utility every thing is blank. It does not mention my printer and computer. HP advises me to reconfigure the scan to the network folder settings, but not how to do this. I opened Safari and entered the IP address but cannot find the EWS. Neither can I find a Scan tap and select Network Folder Setup.