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@rusty_uk2 wrote:

Same issue here.  Google drive uploads not working, yet it all goes through as if it worked fine.  Just no docs in google.

 

wish i noticed this before I spent hours scanning docs 😞


Glad to know I'm not the only one - though I'm sorry to hear you went through all that. I haven't started a new forum post for this issue or contacted HP Support. After the hours and hours of repetitive troubleshooting I went through with them for Shortcuts being completely broken, I'm afraid I'll have even worse luck with this specific piece of functionality being broken. 

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