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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Office Jet 3658
macOS 10.12 Sierra

The printer has all of a sudden started to take 4-5 minus to photocopy a page - have turned off switch at plug and waited 60 seconds, re-aligned printer and still the problem persists - the copier is only 4 months old - any help please

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Yes, I managed to find it, and changed it as it was on photo glossy paper - thanks for your help IT WORKED HOORAY!

View solution in original post

7 REPLIES 7
HP Recommended

Is it only during Coyping? Is the printing from MAC speed is fine?

 

If yes, check the copy settings, make sure Plain Paper is selected for the paper type unless you are printing on special media like Photo Paper.

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue
HP Recommended

Its is only when I use the photocopy function, when it prints from my MAC its fine - how do I change the paper to plain paper on the Printer?

HP Recommended
Copy Menu: Press Copy Menu repeatedly to scroll through the options in the Copy Menu. You should get paper type setting. Change it to "Plain Paper"
Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue
HP Recommended

Yes, I managed to find it, and changed it as it was on photo glossy paper - thanks for your help IT WORKED HOORAY!

HP Recommended

Welcome! Glad it worked.

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue
HP Recommended

Hello,

My copy setting is on *Photo paper* and i want to change it to *Plain paper* but i cant seem to find the particular option for that.

I have tried going through the *Copy menu* but the only options i can see can not be edited:

 

Tray and Paper  : A4, Photo Paper

 

Please how can i change it, i have tried editing but  each time i click on it i see:

 

Load Paper

Make sure the paper you want to use is loaded in the tray. Touch *Video icon* to learn more.

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
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