Smart app shows printer connected by wont connect to scanner

[Malcolm998]

MY HP Office Jet Pro 8130 is connected to my PC (as shown on the Smart app), but the HP Smart app won't connect to the scanner.

I have uninstalled and reloaded the HP Smart app already.

Any ideas?

[Garp_senchau · Accepted solution]

@Malcolm998, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 8130 is connected to your PC, but you are experiencing issues with connecting the scanner via the HP Smart app, here are some steps you can take to troubleshoot the problem:

Check Network Connection:

• Ensure your printer and computer are connected to the same network. The HP Smart app requires both devices to be on the same network to communicate effectively.

Ensure Proper Printer Setup:

• Verify that the printer is powered on and connected to the network. Double-check the network settings and make sure there are no connectivity issues.

Printer Firmware Update:

• Make sure your printer’s firmware is up to date. You can check for updates via the printer's settings or through the HP Smart app.

Disable Firewall or Security Software Temporarily:

• Firewalls or security software may prevent the HP Smart app from communicating with your scanner. Temporarily disable them to see if it resolves the issue.

Check HP Smart App Permissions:

• Ensure the HP Smart app has the necessary permissions to access the scanner functions. You can check this in your computer's app settings.

Restart Devices:

• Restart your printer, computer, and router to refresh the network connection and see if it resolves the issue.

Network Connection Type:

• If you’re using a USB connection, ensure the cable is properly connected and not damaged. For wireless connection, ensure the Wi-Fi is stable.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Malcolm998]

Many thanks for your reply. 

I had had to change my router and modem, and whilst everything else seemed to be working fine,  I hadn't realised that the network was redesignated as 'private'. This, together the settings in my security software, meant that the scanner was blocked (though the printer was fine). It now works!

[Garp_senchau]

@Malcolm998, We're thrilled that we could help resolve your issue.

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help!

Thanks again for your confirmation, and we wish you an amazing day ahead!

Best Regards,