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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-27-2017 07:05 PM

HP Recommended
Product: Scanjet g4010
Operating System: Microsoft Windows 10 (64-bit)

I need software so my scanjet will scan 35mm slides from the TMA - the only HP software I have (HP scan and capture with butterfly on it) doesn't give me this option and when I press the slide button on the scanner some primitive software opens and the only source I can select is the flatbed.

 

My scanner works fine scanning from the flatbed but I need it to work from th TMA - that's why I bought it I know it's no longer supported but all I need is some software that'll work with it so I can continue to use what has been a great product for me up until now. Thanks for looking at this

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-27-2017 07:17 PM

HP Recommended

Hi,

 

Please use an old computer to scan or try the following option:

 

     https://www.hamrick.com/vuescan/hp_scanjet_g4010.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎02-27-2017 07:17 PM

HP Recommended

Hi,

 

Please use an old computer to scan or try the following option:

 

     https://www.hamrick.com/vuescan/hp_scanjet_g4010.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-28-2017 06:19 PM

HP Recommended

Many thanks - just what I needed

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