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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Deskjet 2332
Microsoft Windows 10 (64-bit)

I updated the driver with the full driver package and firmware update from the HP website. Then, I downloaded HP Scan and Capture and Windows Scan apps. Also, I updated Microsoft Edge. After restarting the PC, I used the HP Scan and Capture app to scan, and it worked brilliantly! I could also scan from the Windows Scan app. The two apps came from the Microsoft Store. That is where the two apps were downloaded from.

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