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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet 6970
Microsoft Windows 10 (64-bit)

I normally initiate my document scans using the printer/scanner touch screen and they all, once scanned, get stored as Scannn.pdf within my Documents folder.  How can I permanently change the target folder as I cannot find the option within the printer/scanner menu.

If it needs to use an HP program on my PC then please advise which program and how to install as gthe only related program I can find installed is HP Smart.  However, I also cannot find the option within HP Smart either.

Thanks

3 REPLIES 3
HP Recommended

@kakshaks

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Use the Destination setting in HP Scan to set the Save To Folder location on your computer.

  1. Search Windows for HP, and then select your printer.

    HP Printer Assistant opens.

  2. Click Scan, and then click Scan a Document or Photo.

    HP Scan opens.

  3. Select a shortcut, and then click Advanced Settings or More.

  4. Click Destination, and then click Browse.

  5. Select the folder in the Browse for Folder window, and then click OK.

  6. Click OK or the Save icon  in the shortcut.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended

Thanks Betty

.

As I said when I reported the issue, I use the printer touchscreen to initiate the scans and this seems to ignore any options that I have been set in 'HP Scan and Capture'.  By using the touchscreen, docs get saved in Documents folder even though within 'HP Scan and Capture' the default folder for Document Scanning is set to 'My Scans'

HP Recommended

@kakshaks,

 

It looks like you were interacting with @Betty0610, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

 

If you are try to scan from printer control panel, follow the below steps.

  1. Search your computer for the name of your printer, and then click it in the list of results.

    The HP Printer Assistant software opens.

  2. Click Scan, and then click Scan a Document or Photo.

  3. Select the shortcut you want to use (Save as JPEG, Save as PDF), and then click More to see Advanced settings.

  4. Click the Destination tab.

  5. Click Browse, select the folder you want to use, and then click OK.

       NOTE:

    You can also create a new folder by clicking Make New Folder.

    For more details, please follow these steps from this support document for - HP Printers - How to Scan (Windows)

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

 

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.