The operation failed. Check your configuration and try again - Scan to network folder failed

[9arman9]

Hello everyone,

I created a network folder on my Windows Server 2025 file server. I shared this folder on the network and granted access to my specific user.

On the EWS, when I try to configure a quick scan setup, I enter:
Path to network folder
Windows domain
Username
Password

However, when I click "Verify access," it doesn't always work.
When it does work, I click "Finish," and the scan works correctly.
But maybe 1 or 2 hours later, it stops working again.
When I go to the Job Queue menu,
I see the scanned files that were successful, and I see the correct user in the job. However, the failed jobs have the user "Guest."

Also, I don't know if it's related, but in the Task Queue menu,
The time on the tasks is incorrect, however, in the "Date/Time" menu, I have the correct time.
I have the latest firmware version.
The device is new (1 month old).

Thanks everyone,

[Kuroi_Kenshi]

Hi @9arman9,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Verify Network Folder Configuration:

• Ensure the network folder path is correct (e.g., \\servername\sharename or \\IPaddress\sharename).
• Verify that the folder is shared properly with appropriate network permissions.

2. Check User Permissions:

• Ensure that the user has full control permissions on the shared folder.
• Confirm that the same user credentials are used consistently in the EWS setup:
  • Username: Should include the domain in the format DOMAIN\Username.
  • Password: Ensure it is entered correctly.

3. Adjust Network Settings in EWS:

• Open the Embedded Web Server (EWS):
  • Enter the printer’s IP address in a web browser to access the EWS.
• Go to the Scan/Digital Send tab.
• Click on Network Folder Setup.

4. Configure Quick Sets and Authentication Settings:

• Create/Configure a Quick Set for the Scan to Network Folder feature:
  • Quick Set Title: Enter a descriptive title.
  • Description: Enter a clear description.
  • Folder Path: Enter the correct path.
  • Authentication Settings:
    • Choose Always use these credentials for consistency.
    • Enter the correct domain, username, and password for access.
• Click on Verify Access to ensure all settings are correct.

5. Check Server and Network Stability:

• Ensure that the Windows Server is stable and does not lose network connectivity intermittently.
• Verify that other users and devices can consistently access the shared folder on the network.

6. Update Firmware and Drivers:

• Firmware: Ensure that your printer is running the latest firmware. Download and install updates from the HP Support website.
• Drivers: Ensure that you have the latest drivers installed on any computer you're using to configure the printer.

7. Configure Domain Policies:

• Group Policy: Ensure that domain policies are not enforcing restrictions on access or causing connectivity drops.
• Domain Controller: Confirm that the Domain Controller is stable and reachable during network authentication processes.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[9arman9]

Hello,
I've tried all these solutions, and nothing works.
My Windows server is stable; it's the printer scan that isn't.
Sometimes it works, and sometimes it doesn't, with the "Guest" user.

I don't understand.

[Hawks_Eye]

@9arman9 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye