The scan icon has disappeared from the HP Smart App for my HP Smart Tank 7005 Printer

[Zeet1]

I have a HP Smart Tank 7005 Printer,  in the past week the Scan Icon has disappeared from the HP Smart App and now I have a Printer/Scan app which isn't as easy to use, has this replaced the Scan Icon?   

[sandytechy20]

@Zeet1

Welcome to the HP support community.

I understand that the scan option has disappeared in the HP Smart app, I am glad to assist you.

Uninstall and Reinstall the HP Smart app to fix this issue

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[olamarea]

I have the same problem but with an HP ENVY Inspire 7900 on MacOS Ventura 13.4.1, there only is an icon for "Printer Scan" that only does an on glass scan. There is no longer an option to scan via the document feeder.

I uninstalled the app and reinstalled it, it made no changes.

I am currently scanning documents using the standard PrinterScanner Settings of my computer, which doesn't allow you to make adjustments to the doc before saving but in a pinch still works fine:

1. Open 'PrinterScanner Settings' e.g. by searching for "printerscanner" in Spotlight Search (to open Spotlight Search use the command key + space)

2. select your printer in the settings menu

3. in the pop up click the 'Open Scanner' button

[sandytechy20]

@olamarea 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[indoform]

hi

ایندو ، طراح و تولید کننده انواع مانتو اداری طی ۱۰ سال فعالیت مستمر در طراحی و تولید مانتو شلوار اداری و فرم بانوان با استفاده از کادری مجرب و توانمند در بخش خدمات به مشتریان توانسته به جهت نوع سرویس دهی از مشاوره، طراحی، سایز گیری، برشکاری و دوخت به استانداردهای مطلوبی رسیده و رضایت و آرامش خاطر را برای مشتریان به ارمغان بیاورد‌. این شرکت در طی این دوران و با تولید مانتو اداری توانسته با بسیاری از شرکت های خصوصی و دولتی، سازمان ها، آژانس های خطوط هوایی و زمینی و دریایی، شعبات بانک ها و بیمه ها به صورت مستقیم هر ساله همکاری نماید .

indoform