The scanned images could not be saved as "(null)" doesn't exist. Please Help

[Meochia]

I am using a mac book pro with the hp easy scan app.  The documents scan however they will not saved.  I receive the following error message:  The scanned images could not be saved as "(null)" doesn't exist.  Please help .

[A_Gayathri]

Hi @Meochia,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Meochia]

Hi,  Thank you so much for responding.  I am using the HP Office Jet Pro 8028 with the HP Easy Scan.  Please let me know if you need any further information. 

[A_Gayathri]

Hi @Meochia,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering an issue with saving scanned images using HP Easy Scan. The error message you provided indicates that the destination folder or path might be missing or incorrectly specified.

Here are some steps you can try to troubleshoot this issue:

• Check Destination Folder: Ensure that you have selected a valid destination folder for saving the scanned images. Sometimes, if the folder path is incorrect or doesn't exist, you might encounter this error. You can browse and select the destination folder again in the HP Easy Scan settings.
• Restart HP Easy Scan: Close HP Easy Scan and reopen it. Sometimes, restarting the application can resolve temporary glitches or errors.
• Update HP Easy Scan: Make sure that you are using the latest version of HP Easy Scan. Check for updates either within the application or by visiting the HP website to download and install the latest version.
• Restart the Printer: Try restarting your HP Office Jet Pro 8028 printer. This can sometimes resolve connectivity or software-related issues.
• Check Permissions: Ensure that you have the necessary permissions to write to the destination folder. If you're saving to a network folder or an external drive, make sure that you have appropriate permissions set up.
• Reinstall HP Easy Scan: If the issue persists, consider uninstalling and reinstalling HP Easy Scan. This can help to fix any corrupted files or settings that might be causing the problem.

Refer to this document: HP OfficeJet Pro 8028 All-in-One Printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Meochia]

Hi Gaya1239

Thanks for your assistance, unfortunately I could not get the HP Easy Scan to work.  This is really weird because it has worked for almost a year.  Based on further research, I installed HP Smart and so far it is working.  Again thank you so much for your willingness to help with detailed instructions.   

[A_Gayathri]

Hi @Meochia,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!