There is a black line down the middle of my document when I scan from feeder, cleaning didn't work.

[PICCOLA]

There is a black line down the middle of my document when I scan from feeder, cleaning as suggested didn't work.

[ferRX · Accepted solution]

Hi @PICCOLA 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=zgkjQRsNVJ8&ab_channel=HPSupport

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[PICCOLA]

After receiving your message I tried this process a second time but this time focusing on the possibility of tiny spots.  I used  a soft damp (water) corner of a wash cloth followed by a dry corner of the same cloth.  Also I cleaned under the plastic film on the glass strip not completely removing it but only partially lifting it and carefully placed it back into its original position.   

No more streaks & thanks for the video!  🎥  💽

Piccola

[ferRX]

Great 😊, nice to know that those steps to clean worked !

Best regards,

ferRX.