Trying to scan to email

[Birdprint]

I'm trying to set up an email address to scan, and keep getting an "incorrect credentials" error message for my g.mail account. I have tried multiple times, and even reset the password, so I am certain it is correct.  What am I doing wrong?

[Dragon-Fur · Accepted solution]

@Birdprint 

Welcome to the HP Community Forum.

True - Google zapped (disabled) Less Secure Apps a while ago.

For Google email or other email providers that have disabled "less secure" methods,

Switch on 2-step verification, create and use an App Password.

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Scan to Email – Two-Step Verification and Application Password

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Yahoo Mail – “App Password” for third party applications

Yahoo - Generate and manage third-party app passwords

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From Microsoft

Start Here:

How to use two-step verification with your Microsoft account

Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

What about the Port?

What’s the Difference Between Ports 465 and 587?

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Example - Scan to Email - Provided FYI

Note:  This example might - or might not - be similar to your setup

EWS_9025_Scan-to-Email_Setup_3

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8715 All-in-One Printer 

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[Birdprint]

You are my hero today, Dragon Fur!

[Dragon-Fur]

@Birdprint 

"Ah, shucks!" 😊 Shy smile and toe scraping in the dirt...

You are most welcome.

Happy Scanning.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"