Twain Scan error

[acsekhar]

HP Print and Scan doctor gives error while installing TwainScan. I have gone thru the suggestions given by them. The error I get is shown in below image. Please guide me. Thanks.

[Sizzlingsum_13]

Greetings!!@acsekhar

Thanks for reaching out to the forums!

I understand that you are getting the error while installing the Twain Scan software.

Don't worry as I'll be glad to help,

Let’s try to uninstall the driver software and reinstall. It should take care of your concern.

Step 1:

Uninstalling the Printer from the computer J

1> In Windows search for and open Programs and features

2>Select your HP Printer

3>Select Uninstall

4>In Windows, search for and open Devices and printers.

5>In the Devices and Printers windows look for your HP Printer.

If you see it listed right-click on it and choose 'Delete or 'Remove Device'

6>Open up the run command with the "Windows key +R" key combo.

7>Type printui.exe /s and click ok

8>Click on the "drivers" tab.

9>Look for HP Printer driver. If you see it Click on it and click remove at the bottom

10>Select Ok

11>Select Apply and Ok on the Printer Server Properties windows

12>Close Devices and printers.

Step 2: Please follow the link to install the full feature software: http://hp.care/2idJrPi

Hope this helps, for any further queries reply to the post and feel free to join us again.

Cheers, have a nice day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.​​​​​​​

[acsekhar]

Hello,

     I have already done those methods with the help of forum search. But, still same problem. What I see is, if I'm not wrong, there is no twainscan driver in the setup program. And most of the forum members have the same problem with no solution. Please guide. Thank you.

[Sizzlingsum_13]

@acsekhar

Thank you for the update.

Let's try to install the HP Scan and Capture App to scan on your printer: http://hp.care/2bMIL4o

If you have any troubles, let me know and I will do my best to help.

[acsekhar]

Hello,

   Mine is windows7. Its not compatible. Thank you.

[Sizzlingsum_13]

@acsekhar

Thank you for the update.

Please follow the steps in this document:: http://hp.care/2cDh6jp

Keep me posted:)

[acsekhar]

Hello,

    Thanks for your reply. Please check the image below. This is what I get. Thank you.

[Sizzlingsum_13]

@acsekhar

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR.

Once you open the program, click on “Fix scanning” to automatically diagnose and resolve the issue.

Keep me posted:)

[acsekhar]

Hello,

   Thanks for a reply. I already done this and also told you about this in my first message. Please See my first message. My opened question was regarding that. Also, given image on that. Request you to suggest anything else. Thank you.

[Sizzlingsum_13]

@acsekhar

Thank you for the reply.

Here's a related post that seems to have helped others: http://hp.care/2ikxPdk

Let me know if this resolves the issue.