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Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Hello, my HP laser jet is not connecting to my computer for scanning. HP says its not finding a connection. What should I do?

I have tried turning it on and off. 

1 REPLY 1
HP Recommended

can you print?

 

If you cannot print then it is not connected.  

If you can print but cannot scan then you may not have the full feature driver.

 

Please provide the Product ID or Model name of printer for better assistance. 


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