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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Unable to fax from computer

Create an account on the HP Community to personalize your profile and ask a question
06-20-2019 08:40 AM
From the Printer Assistant Window on your PC, run the fax setup wizard. Follow the on-screen instructions to complete the setup and then try sending a fax from your PC.
Let me know if this helps.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
06-20-2019 12:26 PM
Are you able to run the fax setup wizard successfully?
Is there any error message during the setup?
Keep me posted for further assistance.
TEJ1602
I am an HP Employee
06-20-2019 12:42 PM
Yes, as mentioned previously, I have run fax setup wizard several times. Each and every time, the program signals that it has completed. Also, I run the test function and all facets of the test indicate "PASS." However, when I click on "send a fax" there is no response whatsoever, no error messages.
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