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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-30-2023 04:23 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

Yahoo! Partial success!

I'm posting this as a new post rather than add to previous posts.

I posted the above query several days ago and thanks to all who replied took the recommendation and loaded HP Smart and now I can scan. The  feeder doesn't respond on HP Smart but I can live with that. I'm still miffed at HP in that they haven't created a driver for my machine which will work with Sonoma 14 (the driver for version 13 is available but that was the version before I loaded version 14). I'll keep checking HP Support to see if they finally make the driver for 14 available, in the meantime I can get by.

This was my first attempt at entering the forum and I'm sure happy I did. Again, many thanks to all who addressed my query.

Rob-Bob 1

 

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