• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-12-2022 06:15 PM

HP Recommended
Product: HP 9015e officejet
Operating System: macOS 10.14 Mojave

I recently switched from the 8710 Officejet to the 9015e printer but now I can print to the computer without going to the computer and opening the HP Smart app to start the scan.  Before I was just able to start the scan from the printer and send it to the computer to a folder without having to be at my computer or opening the HP Smart app.  

 

this is a problem and seems to FORCE a user into a bad experience.  Help please - need help for Mac and Windows computers

Category:
2 people had the same question
9 REPLIES 9

‎01-12-2022 09:37 PM

HP Recommended

If you go to support.hp.com you can download offline use installation.  Keep in mind you still have to have the printer connected to the internet to maintain communication.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-13-2022 07:51 AM

HP Recommended

simply going to the url provided does not show what you are asking me to download - can you just provide a link for the Mac please?  I was able to get a link for Windows and now I can scan from the printer without the Smart app on the Windows machine but not the Mac.

 

Separate problem - when I scan to my windows machine it is taking the scanned file and making that a jpg not a PDF - why and how do I get it to do PDF?  Also, can I indicate which folder I want it to go into on my PC?  If so where do I do that?

 

Lastly, when I got into the printer settings as an admin and click "scan to computer" it gives me an option to click "webscan" but when I click it this is the response I get - "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer."  But I am the person that set up the computer and I did not turn this off so how do I get it activated??

 

Was this reply helpful? Yes No

‎01-13-2022 11:55 AM

HP Recommended

Hi,

Scan to Computer is only offered for Windows PCs, it is not supported on Mac computers for any current HP printer.

 

You do have some alternatives which allow scanning from the printer front panel.

 

First, you may use the Shortcuts feature of the HP Smart app to scan from the printer, be sure to review the relevant information on Step 3 to scan from printer front panel:

https://support.hp.com/us-en/document/ish_4129352-4129404-16

 

Scanning to a Network Folder or Email would also be another options to scan from your printer screen to a folder on your Mac or to your Email:

Set up and use a Scan to Network Folder

Set Up and Use Scan to Email

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-13-2022 11:57 AM

HP Recommended

Separate problem - when I scan to my windows machine it is taking the scanned file and making that a jpg not a PDF - why and how do I get it to do PDF?  Also, can I indicate which folder I want it to go into on my PC?  If so where do I do that?

Was this reply helpful? Yes No

‎01-13-2022 12:03 PM

HP Recommended

Hi,

For a Windows PC, let's download and install the latest HP Full Feature Software:

https://ftp.hp.com/pub/softlib/software13/printers/OJP9010/HPEasyStart-13.4.8-OJP9010_49_10_4647_1_W...

 

Once completing the installation open the HP{ Software, under scan click on Manage Scan to Computer and ensure the feature is enabled, review the exact name listed to select on the printer and use it instead, what you describe is WSD scanning which is offered by Windows and does not support PDF scanning, you should only select your PC name and not its WSD shortcut (click Scan > Computer and then select "PC NAME" for an example, and not "Save to PC Name")

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-13-2022 12:26 PM

HP Recommended

I have already done all of that - didn't work

Was this reply helpful? Yes No

‎01-13-2022 12:33 PM

HP Recommended

Please clarify "Didn't work" with some more details to be able to assist you further, be sure to clarify the exact error or behavior as detailed as possible.

 

Were you able to install the software or got any specific error in the process?

Do you have an HP Officejet Pro 9010 icon on your desktop? can you open its software?

Are you able to launch Manage Scan to Computer? can you see it is enabled or may see any error there?

 

Be sure to clarify what exact error or behavior occur to better understand the problem

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-18-2022 08:57 AM

HP Recommended

Can I speak with someone on the phone?  this is not getting resolved this way

 

What is the number I can call?

 

Was this reply helpful? Yes No

‎01-18-2022 11:17 AM

HP Recommended

Hi there,

Please follow below link to contact HP Support, provide your printer Serial Number information and then you will be provided with the support options to contact HP:

https://support.hp.com/us-en/contact-hp/product/hp-officejet-pro-9010e-all-in-one-printer-series/380...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.