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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: Unable to scan to email, An error has occurred. (pgEmail...

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01-03-2020 03:12 PM
I have tried multiple email addresses and I am receiving the same error. Attempted the Manual DNS settings fix and that did not resolve the issue. Any other suggestions?
01-06-2020 12:56 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are facing issues setting up the scan to email feature.
Don’t worry, I assure you I will try my best to get this sorted.
What is the domain of the email address you are using?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/in-en/document/c05519493
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
01-06-2020 01:24 PM
After I put in the PIN for my email, it says that I have a Connection Error and its Unabke to Connect to Server. I've reset it, reconnected the wireless. turned on my third party acceptance for my email even my 2 step verification and it is still not working. I use it all the time and now it's just not connecting.
01-07-2020 01:05 PM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
- What is the exact model for your printer?
- What is the operating system you are using?
- What is the exact issue you are facing?
- Have you performed any troubleshooting steps before posting?
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee