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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
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HP Recommended
OfficeJet Pro 9010 series
Microsoft Windows 10 (64-bit)

I have tried multiple email addresses and I am receiving the same error.  Attempted the Manual DNS settings fix and that did not resolve the issue.  Any other suggestions? 

3 REPLIES 3
HP Recommended

@Domenicverrico,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues setting up the scan to email feature.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the domain of the email address you are using?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c05519493

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

After I put in the PIN for my email, it says that I have a Connection Error and its Unabke to Connect to Server. I've reset it, reconnected the wireless. turned on my third party acceptance for my email even my 2 step verification and it is still not working. I use it all the time and now it's just not connecting.

HP Recommended

@Goodyhome,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your printer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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