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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-06-2020 04:12 AM

HP Recommended
Product: HP Color Laserjet Pro MFP M281fdw
Operating System: macOS 10.15 Catalina

I am using Catalina 10.15.2 on my MacBook pro; we have a new HP LJ Pro MFP M281fdw on our home network; printing is no problem and the network self-test reports all aspects as PASS and EXCELLENT.  when i try to scan i get an error message "Failed to open a connection to the device (-21355)".  I have reinstalled the printer twice, restarted both devices, and looked at all my settings - scanning still not available.  I used another M281fdw in my last job and could scan with no problems using the same laptop (though older Mac OS).  any help to correct is greatly appreciated.

3 people had the same question
2 REPLIES 2

‎01-06-2020 05:54 AM

HP Recommended

I'm having an issue this morning scanning.  Last night I upgraded to Catalina 10.15.2.  Am waiting on HP to come back to me with a resolution.

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‎01-08-2020 11:01 AM

HP Recommended

Hi @tom_deployed, @AdamSmith1

Welcome to the HP Support Community. I'd be happy to assist you.

 

HP Easy Scan is not yet compatible with macOS 10.15 Catalina. We're actively working to restore complete functionality. I suggest using HP Smart app or Apple Image capture to scan from your MAC. Kindly refer to this document to know how. 

 

Refer to this document for more info on HP Easy Scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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