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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-23-2020 02:23 AM

HP Recommended
Product: HP Officejet 7610 series
Operating System: Microsoft Windows 10 (64-bit)

I purchased a new Dell Desktop in January 2020.

Since then, I have been trying to install HP Officejet 7610 series scanner, but it does not work through HP Smart Software, although it is working with Windows Fax and Scan Software.

The machine is connected to the desktop through ethernet cable.

 

Can any one help me in diagnosing the problem please?

 

 

Category:
1 REPLY 1

‎09-26-2020 03:31 AM

HP Recommended

@Bhatiaz

 

Welcome to the HP Support Community

 

Try to uninstall and reinstall the HP Smart App: https://support.hp.com/in-en/document/c04675142

 

If the issue still persists, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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