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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-14-2022 07:56 PM

HP Recommended

I'm unable to scan any documents over Airprint as I have done for years. I get an error in ImageCapture "Failed to open a connection to the device (21345). I am on the latest version of MacOS.



Does anyone have a solution they might offer for this issue which is preventing me from using a basic function that was advertised (and is still advertised) as working when I bought this product? Thanks!

Category:
1 person had the same question
11 REPLIES 11

‎07-18-2022 02:32 PM

HP Recommended

@User20220607

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎07-18-2022 02:33 PM

HP Recommended

HP OfficeJet Pro 8720.

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‎07-29-2022 02:07 AM

HP Recommended

Are you able to copy otherwise?


I am an HP Employee

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‎07-29-2022 05:02 AM

HP Recommended

Yes

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‎08-03-2022 01:47 AM

HP Recommended

Please use the HP Smart App and see if you scan.

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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‎08-04-2022 07:32 AM

HP Recommended

I can. But image capture is still not working.

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‎08-11-2022 06:21 AM

HP Recommended

Anyone have ideas? I am so tired of Image Capture not working despite having been advertised as a feature when I bought this HP product.

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‎08-21-2022 07:01 AM

HP Recommended

 

 

 

I recommend you to contact the HP Support Team regarding this as they can remotely access your MAC and help you with this.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎08-21-2022 10:56 AM

HP Recommended

I can't, out of warranty.

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